Customer Support Advocate

Company: VirtualVocations
Location: Springfield
Posted on: November 17, 2024

Job Description:

A company is looking for a Customer Support Advocate for a 6-month contract position.

Key Responsibilities

Provide immediate support via live-chat, email, ticketing, social media, and phone
Utilize internal support resources to address user concerns effectively
Collaborate with teams to enhance the member experience and represent customer feedback

Required Qualifications

2+ years of experience in Product/Customer Support across multiple channels
1+ years of experience in a B2B/B2C SaaS environment
Experience with Intercom and Zendesk
Ability to adapt to schedule changes, including weekend coverage
Self-motivated with a focus on growth and learning

Keywords: VirtualVocations, New Haven , Customer Support Advocate, Other , Springfield, Connecticut

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