Support Specialist II

Company: VirtualVocations
Location: Jersey City
Posted on: November 1, 2024

Job Description:

A company is looking for a Support Specialist II - Tier 1.

Key Responsibilities

Respond to customer inquiries via chat, email, or phone during business hours
Provide first touch resolution for customer issues and escalate when necessary
Maintain product expertise and contribute to support documentation

Required Qualifications

1+ years of related customer support experience
Experience with technologies such as Salesforce, WordPress, and Intercom
Familiarity with SaaS solutions and enterprise-level customers is a plus
General understanding of the Real Estate Industry preferred
4-year degree preferred

Keywords: VirtualVocations, New Haven , Support Specialist II, Other , Jersey City, Connecticut

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