Client Services Supervisor
Company: Pace - Analytical Services
Location: Mahwah
Posted on: October 27, 2024
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Job Description:
About UsPace - Analytical Services
Pace - makes the world a safer, healthier place. Committed to
advancing the science of businesses, industries, consulting firms,
government agencies, and others, Pace - offers local-level service
backed by a national laboratory network. Through in-lab and
emergency onsite services, Pace - ensures our air, water, soil, and
more are safe.
Job DescriptionSUMMARY:
Responsible for overseeing Client Services' processes and
procedures; administration and oversight of our facilities
policies, programs and practices; provides feedback, direction, and
guidance to employees and leaders using professional and technical
knowledge of customer service, logistics and environmental.
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ESSENTIAL FUNCTIONS:
Supervises staff including hiring, training, -evaluating
performance, providing compensation recommendations, and
performance management.
Oversees and supervises broad areas of the operations, such bottle
order entering, bottle building, delivery and pick up coordination,
interfacility management, inventory, customer service, and internal
communication
Provides -feedback and decisions to resolve employee questions
Ensures the accuracy of orders and related detail through
operational review; works with teams to resolve discrepancies.
Overseeing or reviewing and processing a broad degree of inventory,
SOPS, and -related materials or information.
Provides counsel to staff and leaders regarding orders, email
traffic, pick up and delivery coordination, SOP's and procedures;
involves broad operations and leading implementation and
change.
Analyzes and reviews operations related to customer service on an
ongoing to as needed basis to determine trends, draw conclusions,
interpret findings, and presents results, proposals and
recommendations to management.
QUALIFICATIONS:
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Education and Experience:
Three (3) years of lab or customer service experience.
Two (2) years of leadership experience
Required Knowledge and Skills
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Required Knowledge:
Complex to specialized principles, practices and techniques in a
lab setting
Very complex to specialized methods to resolve lab or customer
service questions and concerns.
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Required Skills:
Overseeing and administering broad and varied lab or customer
service functions.
Serving as a team member and the development and -management of
processes
Preparing reports, correspondence and other written materials.
Additional Information
Benefits
80 hrs of paid vacation per year, 7 paid holidays per year, 2
floating holidays per year (prorated based on start date), 40 hrs
paid sick time per year, paid bereavement leave (days based on
relation to the employee), 8 hrs paid volunteer time per year,
medical, dental, vision, voluntary short-term disability, long-term
disability, life insurance, voluntary supplemental life insurance,
traditional 401k and ROTH 401k with a company match, HSA, FSA,
employee referral bonus, employee assistance program, tuition
reimbursement program, employee recognition program, voluntary ID
theft coverage, voluntary legal coverage, voluntary accident
insurance, voluntary hospital indemnity insurance, and voluntary
critical illness insurance.
Equal Opportunity Employer
Pace - provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, creed, color,
religion, genetics, protected veteran status, national origin, sex,
age, disability, marital status, sexual orientation, gender
identity or expression, citizenship, or any other characteristic
protected by federal, state or local laws. This policy applies to
all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation and training.
Pay Range/Compensation $50,000
Work Schedule Monday through Friday, 7:30 AM - 4:00 PM
Keywords: Pace - Analytical Services, New Haven , Client Services Supervisor, Other , Mahwah, Connecticut
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