Quality Control Specialist
Company: VirtualVocations
Location: Jersey City
Posted on: October 24, 2024
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Job Description:
A company is looking for a Quality Control & Audit Specialist to
ensure accurate information and customer satisfaction through
collaboration and audits.
Key Responsibilities
Conduct audits of client and member interactions, including call
reviews and claim processing
Provide feedback and coaching to team members and operations
leaders for performance improvement
Analyze KPIs and recommend enhancements to processes and training
for quality assurance
Required Qualifications
Minimum 2 years of QA experience
Familiarity with business process improvement and quality assurance
systems
Working knowledge of pre-tax spending accounts and COBRA
regulations
Bachelor's degree in quality assurance or related field, or
equivalent work experience
Proficiency in Microsoft Word and Excel
Keywords: VirtualVocations, New Haven , Quality Control Specialist, Other , Jersey City, Connecticut
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