Case Manager

Company: Innova
Location: New York
Posted on: April 17, 2025

Job Description:

Innova Solutions is immediately hiring for a Case Manager (Residential)

Do you have the right skills and experience for this role Read on to find out, and make your application.

Position type: Contract to Hire
Duration: Long Term
Location: Harlem, New York, United States

As a(n) Case Manager (Residential) you will:

Resident SupportCarries a caseload and practices person-centered and collaborative service planning with residents.
Is assigned the most complex clients; carries a larger caseload than case associates and case assistants
Ensures service plans are completed and signed by residents according to regulatory guidelines and standards.
Evaluates and assesses independent living skills using a detailed functional assessment tool or supports residents in using tool for self-assessment. Supports residents in meeting individual goals.
Supports residents toward the goal of medication management independence, including appropriate person-centered interventions.
Advocates on behalf of residents with other services providers and in a way that takes into account health disparities and systemic racism.
Interprets and explains agency policies and procedures to residents.
May run resident support groups.
Participates in monthly collaborative walk-throughs of unit/apartment with residents.
Escorts residents to appointments, as needed.
Facilitates monthly roommate meetings, when appropriate.
Assists residents with physically demanding tasks, such as carrying groceries, laundry, and other household items, as needed.
Heats fully cooked foods, on occasion.
Resolves crises and de-escalates situations threatening resident comfort and well-being.
Creates management plans to improve safety and prevent ongoing crises.
For congregate settings only: Performs safety rounds of the program and wellness checks, as necessary.

Administrative Support and CoordinationProvides services to those residents within the scope of program regulations and agency mission.
Independently completes regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes.
Ensures progress notes meet monthly billing documentation requirements, if necessary.
Files incidents reports, as appropriate.
Links residents to community-based treatment and collaborates with other services providers when coordinating services.
Participates in planning and execution of special and holiday events.
Participates in regular staff meetings and trainings.
Travels to off-site meetings and trainings, as needed.
Participates in intake, assessments, discharge, and follow-up conferences; may take the lead in presenting cases in these settings or in high-risk case meetings


The ideal candidate will have:
Knowledge and Attributes In-depth understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community.
Experience working with individuals living with serious mental illness, substance use disorders, or trauma required.
Knowledge of local and state health and human service systems and their navigation.
Understanding of the demanding processes of stabilization and recovery.
Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
Compassion and respect for vulnerable individuals.
Openness to approaching the work through an anti-racist lens, engaging in continuous learning, and putting that learning into practice to support our diverse resident population.
The ability to stay calm in a variety of situations, some of which may be stressful.
Patience and empathy for individuals on their journey to recovery.

SkillsCommunication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully.
Self-sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization's mission and team's goals; researches and pursues professional development opportunities.
Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully.
Problem-solving: Analyzes situations objectively, generates or researches solutions independently
Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality.
Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback.
Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility.
Crisis management: Identifies situations in the environment that can evolve into a crisis, maintains calm during a crisis, has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a crisis.
Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority.

EDUCATIONAL/TRAINING REQUIRED:Bachelor of Arts (BA) or Bachelor of Science (BS) degree (At least 1-year experience in Human Services preferred)


Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Sarah Barnosky
Sr. Technical Recruiter

PAY RANGE AND BENEFITS:
Pay Range*: 24-25 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring O

Keywords: Innova, New Haven , Case Manager, Executive , New York, Connecticut