Senior Manager of Client Success
Company: VirtualVocations
Location: Astoria
Posted on: February 4, 2025
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Job Description:
A company is looking for a Senior Manager of Client Success,
SA-ENT.
Key Responsibilities
Lead and develop a high-performance Client Success team, focusing
on career development and recognition
Manage client relationships, facilitate executive decision-making,
and collaborate with sales and marketing to drive revenue
growth
Oversee KPIs related to client retention, enrollment, and adoption,
while managing customer escalations and delivering impactful
quarterly business reviews
Required Qualifications
BA/BS degree in Business Administration, Sales, or a relevant field
(or equivalent experience)
Proven leadership experience in managing GTM teams, preferably in a
SaaS environment
Strategic mindset with the ability to drive product improvements
and develop retention strategies
Experience managing KPIs to achieve strategic outcomes
Minimum of 5+ years in Enterprise Customer Success with a focus on
driving business results
Keywords: VirtualVocations, New Haven , Senior Manager of Client Success, Executive , Astoria, Connecticut
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