Workforce Management Specialist
Company: VirtualVocations
Location: Brooklyn
Posted on: February 3, 2025
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Job Description:
A company is looking for a Workforce Management Specialist to
support its Workforce Planning Operations team.
Key Responsibilities
Monitor call queues and manage resource allocation in real-time
Generate and provide reports on scheduling, productivity, and
service levels
Coordinate schedule changes and communicate with various teams
regarding call and inventory volumes
Required Qualifications
Minimum of 1 year of call center experience
At least 6 months of experience with Verint (or Aspect), Kronos,
Workday, and Avaya CMS Supervisor
Intermediate proficiency in Microsoft Office, particularly Excel
and PowerPoint
Ability to work a flexible schedule, including nights, weekends,
and holidays
Keywords: VirtualVocations, New Haven , Workforce Management Specialist, Executive , Brooklyn, Connecticut
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