Head of Account Management
Company: Talkiatry Management Services, LLC.
Location: New York
Posted on: February 2, 2025
Job Description:
The Mindshare Referral Program represents one of Talkiatry's
biggest strategic bets for 2024 and beyond. This program is
critical to our vision for transforming how mental healthcare
integrates with traditional medicine. We are building the
infrastructure that will help millions of patients access care when
they need it most. We've proven the model works - now we're scaling
it.That's where you come in. As Head of Account Management, you'll
lead the team that unlocks the potential of our partnerships to
create lasting impact. You'll build and scale a world-class account
management organization that drives provider satisfaction, referral
growth, and partner retention. This isn't just a management role -
it's an opportunity to define how healthcare organizations
collaborate to deliver better care.We're looking for a leader who
combines strategic vision with operational excellence. You'll need
to build scalable processes, mentor high-performing teams, and
ensure our partners achieve exceptional results. If you're ready to
shape how healthcare partnerships succeed, this role is for
you.About Talkiatry:Talkiatry transforms psychiatry with
accessible, human, and responsible care. We're a national mental
health practice co-founded by a patient and a
triple-board-certified psychiatrist to solve the problems both
groups face in accessing and providing the highest quality
treatment.60% of adults in the U.S. with a diagnosable mental
illness go untreated every year because care is inaccessible, while
45% of clinicians are out of network with insurers because
reimbursement rates are low and paperwork is unduly burdensome.
With innovative technology and a human-centered philosophy, we
provide patients with the care they need-and allow psychiatrists to
focus on why they got into medicine.You Will:Team Leadership &
Strategy
- Attract, retain, and develop a high-performing account
management team.
- Design and execute an account management strategy to provide
hospitality led support to our partners while delivering against
program goals.
- Create a framework for strategic account planning, coach
account managers on implementing a refined playbook.
- Foster a high-performance, partner-centric culture with the
team, encouraging innovation, accountability and continuous
improvement.Strategic Partner Engagement
- Create frameworks for driving physician adoption and referral
growth.
- Develop proven approaches for navigating complex practice
environments.
- Lead strategic reviews with partner executives and clinical
leaders.
- Spearhead successful launch and expansion playbooks for major
partnerships.
- Act as senior escalation point for complex provider
relationships.Build for Scale
- Design scalable processes for partner onboarding and
growth.
- Develop enablement tools that support efficient partnership
management.
- Build training programs that ensure consistent, high-quality
partner support.
- Analyze partner data and feedback to identify trends, areas for
improvement, and potential risks.
- Collaborate with Mindshare program leadership and other
internal stakeholders to ensure partner needs are understood and
met.You Have:
- 8+ years of experience in account management/business
development, with focus on provider relationships.
- Track record of building and leading high-performing
teams.
- Experience managing relationships with health system executives
and clinical leaders.
- Strong analytical mindset with proven success using data to
drive partner outcomes.
- Strategic thinker who can build scalable processes while
maintaining service quality.
- Ability to manage multiple priorities and lead a team in a
fast-paced environment.
- Strong knowledge of CRM tools, Hubspot preferred, and account
management best practices.
- Proficiency with PowerPoint, Excel and SQL preferred.
- Healthcare technology experience preferred.Why Talkiatry:
- Top-notch team: we're a diverse, experienced group motivated to
make a difference in mental health care.
- Collaborative environment: be part of building something from
the ground up at a fast-paced startup.
- Flexible location: work where you want to, either remotely
across the U.S. or from our HQ in NYC.
- Excellent benefits: medical, dental, vision, effective day 1 of
employment, 401K with match, generous PTO plus paid holidays, paid
parental leave, and more!
- Grow your career with us: hone your skills and build new ones
with our Learning team as Talkiatry expands.
- It all comes back to care: we're a mental health company, and
we put our team's well-being first.Compensation range for this
position is $170 - 190K Base, $230K OTE, depending on experience;
actual compensation will be dependent upon the specific role,
location, as well as the individual's qualifications, experience,
skills and certifications.Talkiatry participates in E-Verify and
will provide the federal government with your Form I-9 information
to confirm that you are authorized to work in the U.S. only after a
job offer is accepted and Form I-9 is completed.At Talkiatry, we
are an equal opportunity employer committed to a diverse,
inclusive, and equitable workplace and candidate experience. We
strive to create an environment where everyone has a sense of
belonging and purpose, and where we learn from the unique
experiences of those around us.We encourage all qualified
candidates to apply regardless of race, color, ancestry, religion,
national origin, sexual orientation, age, citizenship, marital or
family status, disability, gender, gender identity or expression,
pregnancy or caregiver status, veteran status, or any other legally
protected status.2024 Fortune Best Workplace in Healthcare,Great
Place to Work-certified 2022-2024
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Keywords: Talkiatry Management Services, LLC., New Haven , Head of Account Management, Executive , New York, Connecticut
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