Assistant General Manager

Company: Casa Lever
Location: New York
Posted on: November 2, 2024

Job Description:

Lead overall operations of Casa Lever restaurant in the absence of General Manager. Responsibilities include leading, upholding guest satisfaction, and maintaining business integrity.

Key Responsibilities:

* Direct departmental logistics efficiency and create new offerings based on demand and guest feedback.
* Assist in staff training and materials generation, including menu descriptions and service manuals.
* Oversee dining room service, communicate guest issues, and support staff with tasks and resolving issues.
* Liaise with private dining contract contacts and personalize service by leading by example.

Labor Management:

* Direct daily work activities of all staff, utilize Ceridian Dayforce, and review performance.
* Set a positive example, mentor, and cultivate a management team who uphold service and hospitality standards.
* Work closely with management to establish a group of hospitality-minded employees.
* Understand, follow, and direct others in current safety procedures.

Product Presentation:

* Monitor and maintain quality of food and beverages, control inventories, and ensure overall grooming of service staff.
* Maintain control over inventories and ensure quality of food and beverages.

Financial:

* Follow an organizational structure to maximize productivity and communication, maintain safety and security, and maximize financial performance.
* Suggest promotions, train staff on up-selling, and build guest loyalty.
* Enforce federal, state, and local laws, including health and labor.

Administrative:

* Ensure accuracy of menus, wine lists, and POS postings.
* Keep departmental literature up to date, including job descriptions, training manuals, and forms.
* Respond to guest requests and complaints in a timely manner.
* Participate and monitor Avero reports regarding daily performance.
* Attend necessary meetings scheduled by General Manager, Director of Operations, or ownership.

Self-Development:

* Maintain current knowledge of the world of restaurants, including food, wine, beer, and spirits.
* Continually develop knowledge on your own time and stay on top of current industry trends.

Minimal Essential Requirements:

* Ability to work as part of a team and personal cleanliness.
* Basic food handling, preparation, and cleaning skills.
* Time management and ability to work under pressure.
* Active listening and learning skills.
* Reading and speaking comprehension skills.
* Ability to communicate and understand direction in English.
* Discipline to follow set standards.
* Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity.

Keywords: Casa Lever, New Haven , Assistant General Manager, Executive , New York, Connecticut