Assistant General Manager

Company: Santi
Location: New York
Posted on: November 2, 2024

Job Description:

Assistant General Manager sought for Santi, a fine dining Italian restaurant in Manhattan. This role is responsible for ensuring excellence, creativity, and profitability in the dining experience. Key duties include working with the General Manager to set business direction, managing FOH staff, and maintaining high standards of service and quality. Candidates should have 5-7 years of experience in fine dining, restaurant management certification or degree, and proficiency in technology systems. Competitive wages, benefits, and vacation time are offered. Physical demands include flexibility, ability to work varied hours, and standing for up to 8-10 hours a day.

Key Responsibilities:

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• Work with the General Manager to set direction and develop plans to drive sales, manage costs, and grow the business
  
• Manage FOH staff employee relations and disciplinary action, with oversight from the General Manager
  
• Manage daily reporting of FOH labor, including managing timesheets and sales reports
  
• Report all repair and maintenance needs in a timely manner to ensure safety and aesthetic consistency
  
• Lead pre-shift meetings and update staff on operational and service changes
  
• Maintain upkeep of FOH training materials and ensure service standards are communicated and upheld
  
• Enhance and strengthen guest relationships and promote a positive culture among employees
  
• Resolve complaints from guests in a polite, friendly manner and ensure complaints are escalated to the General Manager when necessary
  
• Ensure the entire space looks, smells, and feels great, including lighting, temperature, bathrooms, cleanliness, and seating arrangements
  
• Participate in training about standardized policies and maintain a strong understanding of company background, core values, and philosophy
  
• Adhere to all company safety and sanitation policies and procedures
  
  
  Requirements:
  
  • 
    
  • Minimum 5-7 years working in a fine dining restaurant as an Assistant General Manager or similar role
    
  • Restaurant Management Certification or college degree in a related field, preferred
    
  • Experience with operations management, team management, and team development
    
  • Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel, Google Suite, POS platforms, reservation management platforms, and various business analysis programs
    
  • Able to work nights, weekends, and holidays, and variable schedule, per the needs of the business
    
  • NYC Food Protection Certificate
    
  • Willingness to maintain a clean, healthy, and safe working environment
    
  • Ability to coordinate multiple activities with attention to detail
    
    
    Physical Demands:
    
    • 
      
    • Ability to be flexible with job demands and open-minded when being asked to complete tasks
      
    • Ability to operate and use all equipment necessary to run the restaurant
      
    • Ability to handle stress under pressure
      
    • Ability to move or handle equipment throughout the restaurant, generally weighing 50 pounds
      
    • Ability to work varied hours/days as business dictates
      
    • Ability to stand for up to 8-10 hours a day
      
      
      BBianco Hospitality Group is an Equal Opportunity Employer

Keywords: Santi, New Haven , Assistant General Manager, Executive , New York, Connecticut