Front Office Manager

Company: Haven Staffing Solutions Corp
Location: New York
Posted on: November 1, 2024

Job Description:

We are a premier staffing agency specializing in hospitality staffing solutions for luxury hotels and resorts. We provide highly trained, professional staff who enhance the guest experience and uphold our clients' brands.We are seeking an experienced Front Desk Manager to lead their front desk team in creating memorable first and lasting impressions for our guests.The ideal candidate will be a dynamic leader with a commitment to exceptional service and the ability to manage a team dedicated to guest satisfaction, efficiency, and seamless operations.Key Responsibilities:

• Oversee and coordinate front desk operations, ensuring smooth check-in/check-out processes and an exemplary guest experience.
• Manage and mentor the front desk team, including recruiting, training, scheduling, and performance evaluations.
• Collaborate with other departments to ensure a cohesive guest experience.
• Address guest inquiries, concerns, and complaints with professionalism and promptness, resolving issues to ensure guest satisfaction.
• Ensure compliance with hotel policies, brand standards, and health and safety protocols.
• Monitor front desk metrics and recommend strategies to enhance performance.
• Develop and implement standard operating procedures to improve efficiency and service quality.
• Maintain an organized, welcoming front desk area.Qualifications:
  • Minimum of 3-5 years of front desk experience, with at least 1-2 years in a management or supervisory role in a luxury hotel or resort.
  • Strong knowledge of front desk operations, guest services, and hotel property management systems.
  • Exceptional interpersonal and communication skills, with a passion for hospitality.
  • Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
  • Flexibility to work varied shifts.Join Our Team:We offer a rewarding work environment, and opportunities for professional growth. Become part of a team that values exceptional service, dedication, and teamwork, all while delivering unforgettable guest experiences in a luxury setting.

Keywords: Haven Staffing Solutions Corp, New Haven , Front Office Manager, Executive , New York, Connecticut