KidStrong - Center General Manager
Company: Skilz for Kids
Location: New York
Posted on: October 31, 2024
Job Description:
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Vision insurance
Job Title: KidStrong General ManagerCenter: Reports To: Chief
Operating OfficerKidStrong General Managers are the leaders of the
Center - it is the responsibility of the General Manager to foster
a culture of learning and development for both their coaches and
the families that attend the center. The General Manager is a
talented, welcoming, and engaging leader who is focused on defining
goals and delivering an exceptional experience for the kids,
families, and team members. The goal of the General Manager is to
develop and train their coaching team, build close relationships
with their members, and deliver key business results such as sales
performance and lowering member attrition.RESPONSIBILITIES:CENTER
OPERATIONS
- Understand the center's key KPIs and financials to make
informed and responsible business decisions.
- Build and maintain relationships with KidStrong families that
align with our core values and provide exceptional customer
service.
- Oversee center-level initiatives i.e. center maintenance,
training, brand consistency, etc.
- Daily, Weekly, and Monthly cleaning and maintenance of the
center. Delegate center tasks amongst the center team to ensure
consistent execution.
- Manage center-level employee issues and manage appropriate
documentation.
- The typical schedule includes 4 weekday and 1-weekend shifts
with specific hours dependent on the needs of the center.
- Set and communicate coach schedules using appropriate
scheduling and communication platforms.
- Schedule, promote, and sell KidStrong events, such as camps and
parties, to maximize center profitability.
SALES
- Maintain flawless lead management by conducting call drives to
new and existing leads in the Center's CRM tool.
- Responsible for sales, as well as delegating responsibilities
to the center staff team, i.e. call drives, trial conversion, and
event booking.
- Finalize sales and bookings that are generated through online
self-sign-up flow.
- Source and attend local events to increase brand awareness, and
drive incremental leads and memberships.
LEADERSHIP
- Foster a coaching culture - Culture eats Strategy for
Breakfast
- Continuously assess and document Coaches based on the KidStrong
Coach DNA profile and class quality.
- Recruit, screen, interview, onboard, manage, train, and
evaluate coaching candidates.
- Ensure candidates complete all paperwork to comply with company
policy and law.
- Lead coaching candidates through the training process and
required evaluations.
- Manage and support the ongoing professional development of
staff through LearnUpon.
- Lead Center level staff meetings focused on - development,
productivity, programming, and product.
- Communicate professionally with co-workers in Slack and Email,
including periodic checks of messages when not in centers.
- Attend weekly leadership meetings.
COACHING
- Coach students by delivering an evolving curriculum that
focuses on Brain, Physical, and Character development for ages
ranging from walking to 11 years old approximately as required by
business demands.
- Create positive interactions with students and families before,
during, and after class.
- Understand the "why" behind the KidStrong curriculum and be
able to clearly and concisely communicate it.
- Demonstrate and manage the implementation of various
programming and curriculum elements.
- Use the KS Coaches App to record and provide data (attendance,
awards, etc.).
- Must be able to work in a physically intensive environment -
coaches may cover multiple miles in a shift moving through class,
lifting and repeatedly moving equipment up to 25 pounds in
weight.
- Lead monthly center staff meetings focused on culture,
development, product, and performance.
- Approximately 3-5 coaching hours per week
SKILLS/QUALIFICATIONS
- An athletic and/or coaching background with experience working
with or coaching kids ages 15 months - 11 years old - a passion for
working with children is non-negotiable!
- Achieve Coach Certification through the HQ Training and
Certification team.
- Complete training through LearnUpon as required by the HQ
Training and Certification team.
- Comfortable speaking to parents/guardians regarding a variety
of topics.
- Prior experience as a pediatric OT/PT is a plus, but not
required.
- Previous experience in management is required.
- Practical work experience with Google and Microsoft
platforms.
- Previous experience with systems and platforms such as
ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is
preferred but not required
- Intermediate knowledge of physiology, exercise techniques, and
body mechanics.
CPR certified. Sphere of Interaction This position will supervise
the AGM, Lead Coach, and coaches. The General Manager will
consistently lead and mentor their team. Communication and
interpersonal skills are essential. The General Manager will work
closely with center team members and families. This position will
also interact with leadership and KidStrong, Inc. HQ team members.
DNA/COMPETENCIES To perform the job successfully, an individual
should demonstrate the following competencies: High Standards
- Establishes and holds high standardsNatural Leader
- Creates and embodies culture.
- Takes initiative.
Leads by Example Sets tone through actions.Passionate
- Stays focused on the KidStrong Goals.
- Goal-oriented and high-performing.
Command Presence
- Upholds KidStrong Values; creates a vision for others.Teacher
- Communicate and ensure the transfer of knowledge.Professional
- Approaches others in a tactful manner.
- Reacts well under pressure.
- Treat others with respect and consideration.
- Accepts responsibility for own actions.
- Follows through on commitments.
Performer
- Engaging, Fun, Likable.
- High Energy, Clear & Easy to Understand.
Mentor
- Develops and nurtures relationships.
- Focuses on developing self and others.
Planning/Organizing
- Prioritizes and plans work activities; Develops realistic
action plans.
- Set goals and objectives.
- Uses time efficiently.
- Plans for additional resources.
- Organizes or schedules other people and their tasks.
Oral Communication
- Speaks clearly and persuasively in positive or negative
situations.
- Responds well to questions; Listens and gets
clarification.
- Demonstrates group presentation skills; Participates in
meetings.
Written Communication
- Writes clearly and informatively; Edits work for spelling and
grammar
- Varies writing style to meet needs
- Presents numerical data effectively; Able to read and interpret
written information.
Teamwork
- Balances team and individual responsibilities
- Exhibits objectivity and openness to others' views
- Contributes to building a positive team spirit; Supports
everyone's efforts to succeed.
- Puts success of team above own interests; Able to build morale
and group commitments to goals and objectives
Coachable/Low Ego Mindset
- Gives and welcomes feedback.
- Encourages exploring of different perspectives to reach common
goals and objectives
- Has a growth mindset; Sees every opportunity as one to learn
from.
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Keywords: Skilz for Kids, New Haven , KidStrong - Center General Manager, Executive , New York, Connecticut
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