VP, Consumer Bank - Product and Customer Experience Leader
Company: Disability Solutions
Location: New York
Posted on: October 16, 2024
Job Description:
Job Description:Role Summary/Purpose:Synchrony's Consumer Bank
provides an award-winning suite of products, that help our
customers save smart for today and tomorrow. We also serve as a
primary funding source for the enterprise and are critical to
Synchrony's broader growth.The VP, Consumer Bank Product and CX
Leader is responsible for owning and innovating the product and
customer experience of Synchrony's Consumer Bank through various
channels. They report directly into the Head of Synchrony Consumer
Bank and will be a member of their direct leadership team.Our Way
of WorkingWe're proud to offer you choice and flexibility. At
Synchrony, our way of working allows you to have the option to work
from home, near one of our Hubs or come into one of our offices.
Occasionally you may be required to commute to our nearest office
for in person engagement activities such as business or team
meetings, training and culture events.Essential
Responsibilities:
- Lead the Consumer Bank product and customer experience team,
driving innovative product solutions and best in class customer
experiences
- Maintain a strong understanding of our competitor products and
experiences, and proactively communicate and activate on industry
trends with the broader team
- Partner with immediate and cross-functional team members to
create and launch experiences across all channels with an emphasis
on digital-first
- Monitor and measure product metrics and KPIs to define product
success and prioritize future capabilities
- Build and document an in-depth understanding of the holistic
Consumer Bank business and our customer experiences
- Lead and support the product delivery team in the development
of enhanced digital functionality and experiences
- Lead your team through values based leadership, creating a high
trust environment and great place to work for all
- Partner with product and customer experience teams on the card
side of the business to find synergies and activate on enterprise
opportunities
- Perform other duties and/or special projects as
assignedQualifications/Requirements:
- 7+ years of work experience, including critical experiences in
consumer digital deposit products, product management, digital
product delivery, customer/user experience, journey mapping and/or
channel management
- Ability to travel - 20%Desired Characteristics:
- Experience in financial services, specifically digital
banking
- Experience successfully leading teams
- Experience working and successfully influencing
cross-functional teams
- Exceptional relationship building
- Strong analytical and digital technology skills
- Excellent verbal and written communication skillsGrade/Level:
14The salary range for this position is 150,000.00 - 250,000.00 USD
Annual and is eligible for an annual bonus based on individual and
company performance.Actual compensation offered within the posted
salary range will be based upon work experience, skill level or
knowledge.Salaries are adjusted according to market in CA, NY Metro
and Seattle.Eligibility Requirements:
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the onboarding
process
- You must be able to satisfy the requirements of Section 19 of
the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service
with the company before they are eligible to post on other roles.--
Once this new hire time in position requirement is met, the
associate will have a minimum 6 months' time in position before
they can post for future non-exempt roles.-- Employees, level 8 or
greater, must have at least 18 months' time in position before they
can post.-- All internal employees must consistently meet
performance expectations and have approval from your manager to
post (or the approval of your manager and HR if you don't meet the
time in position or performance expectations).Legal authorization
to work in the U.S. is required.-- We will not sponsor individuals
for employment visas, now or in the future, for this job
opening.--All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
veteran status.--Our Commitment:When you join us, you'll be part of
a diverse, inclusive culture where your skills, experience, and
voice are not only heard-but valued. We celebrate the differences
in all of us and believe that our individual, unique perspectives
is what makes Synchrony truly a great place to work. Together,
we're building a future where we can all belong, connect and turn
ideals into action. Through the power of our 8--, with more than
60% of our workforce engaged, you'll find community to connect with
an opportunity to go beyond your passions.This starts when you
choose to apply for a role at Synchrony. We ensure all qualified
applicants will receive consideration for employment without regard
to age, race, color, religion, gender, sexual orientation, gender
identity, national origin, disability, or veteran status.Reasonable
Accommodation Notice:
- Federal law requires employers to provide reasonable
accommodation to qualified individuals with disabilities. Please
tell us if you require a reasonable accommodation to apply for a
job or to perform your job. Examples of reasonable accommodation
include making a change to the application process or work
procedures, providing documents in an alternate format, using a
sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career
Support Line so that we can discuss your specific situation. We can
be reached at 1-866-301-5627.---- Representatives are available
from 8am - 5pm Monday to Friday, Central Standard TimeJob Family
Group:Other Business Administration
Keywords: Disability Solutions, New Haven , VP, Consumer Bank - Product and Customer Experience Leader, Executive , New York, Connecticut
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