National Key Account Director
Company: MSD Malaysia
Location: Rahway
Posted on: October 7, 2024
Job Description:
National Key Account Director
Job Description
Our Company's purpose is to use the power of leading-edge science
to save and improve lives around the world in the areas of
prescription medicines, vaccines, biologic therapies, and animal
health products and technology solutions. We are committed to
patients. Our Account Management roles are critical in helping to
drive the success of our mission and to ensure profitable access to
our products.
The National Key Account Director is the main point of contact for
our company in the Payer/PBM segment and reports to the AVP of US
Top Accounts. The National Key Account Director plays a crucial
role in establishing our company as an industry leader, supporting
healthcare partners and providers, improving patient health
outcomes, and becoming a trusted resource. Specifically, this
position will be responsible for managing our business relationship
with national Payer/PBM accounts and other related entities. This
is a field-based role that requires national and international
travel.
Primary Activities & Responsibilities will include and are not
limited to the following:
Leadership
- Builds and maintains trust with colleagues, stakeholders, and
customers through effective communication, integration, and
collaboration.
- Ability to lead through challenging and ambiguous situations
while ensuring that deadlines and objectives are met, by
effectively prioritizing tasks based on urgency, impact, and
resource availability.
- Ability to influence others and lead without authority during
complex situations, fostering collaborative problem-solving and
reaching consensus.
Clinical Proficiency
- Understands applicable product portfolio to provide approved
disease and product information to key decision makers and
stakeholders within account(s).
- Leads Our Company's efforts to maximize appropriate utilization
of its portfolio while bringing resources to customers that
contribute to better outcomes for patients.
- Understanding of external quality initiatives with the ability
to clearly align and tailor response to customer's needs using
approved Company resources and messages.
Business Acumen
- Utilizes internal data and data analytics to understand account
performance and identify opportunities for appropriate
engagement.
- Knowledge of account ecosystem and current emerging market and
business trends impacting assigned accounts.
- A deep understanding of the unique dynamics of the business to
business (B2B) market, including the various factors that influence
buying decisions.
Operational/Account Management
- Establishes strategic approach to the account in alignment with
approved guidance from the marketing teams.
- Builds trust and relationships with key decision makers and
stakeholders and influences to understand their objectives, goals,
and challenges.
- Uses approved tools to capture, share and appropriately
communicate internally about the customer.
Qualifications:
Minimum Qualifications - Required:
- Bachelor's Degree (BS/BA) or a minimum of high school diploma
with at least 6 years of relevant work experience.
- Minimum 5 years of relevant experience in healthcare, life
sciences industry, sales, account management or managed
care.
- Valid Driver's License and passport.
- Ability to build and develop meaningful customer relationships
with senior healthcare executives and key opinion leaders.
- Demonstrated financial acumen with ability to communicate value
proposition and negotiate, if applicable.
- Strong understanding of healthcare ecosystem.
- Excellent interpersonal and communication skills.
- Strong leadership skills and ability to collaborate in
cross-functional, matrix organizations.
- Ability to travel up to -50%, including global travel.
Preferred Qualifications:
- Advanced degree (MBA, MS, PharmD).
- US market relationships and customer knowledge.
- Current account management experience in PBM, health plan
segments of the US healthcare system.
- Broader customer experience in specialty pharmacy, retail
pharmacy, distribution, and other organized healthcare system
entities.
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Keywords: MSD Malaysia, New Haven , National Key Account Director, Executive , Rahway, Connecticut
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